| Where it operates | Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth and the Gold Coast.[1]Coverage follows each cleaner's travel area; booking shows the dates available. | All seven of our cities, plus several regional cities.[2] |
|---|
| Home cleaning types | Standard clean (one-off or regular), deep clean, and end of lease or move-in clean. Separate carpet steam cleaning and routine office and commercial cleaning are also offered.[3]This guide compares house cleaning. Carpet and business cleans have their own scope, minimums and availability checks; booking a business clean is a request until a cleaner accepts. Outside window cleaning is excluded. | House cleaning (flat rate or hourly), NDIS, DVA, aged care and insurance-funded cleaning.[2]End of lease cleaning wasn't in the service lists we reviewed. |
|---|
| How you get a price | A fixed price online before you book. No quote visit or call needed.[4] | Online form or phone, with a published flat-rate grid and hourly rates.[5] |
|---|
| Who chooses the cleaner | The job is offered to available cleaners near you; you can't choose a named cleaner when you book.[1]Cleaners are independent contractors who set their own availability and accept or decline work. | Maid2Match assigns your cleaner and names them when the booking is confirmed; you can ask for a change.[5] |
|---|
| How the price is set | Fixed price by service, bedrooms, bathrooms and how often. A standard clean starts from $221.[4]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | Flat one-time prices by bedrooms and bathrooms, from $139 (1 bedroom, 1 bathroom) to $378 (6 bedrooms, 4 bathrooms). Hourly from $69.75 for weekly cleans.[6]GST not stated. Flat prices are estimates confirmed at a walkthrough. |
|---|
| Minimum booking | Priced per clean, not by the hour, so there's no minimum number of hours.[4] | 2 hours on hourly bookings.[6] |
|---|
| Regular-visit discounts | Standard clean: 20% off weekly, 15% fortnightly, 10% monthly. Deep clean: 10% monthly.[7]The discount applies to the clean, not to extras. | 10% off weekly or fortnightly, 5% off every 4 weeks.[5] |
|---|
| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[8] | Maid2Match supplies products and equipment; you can ask for your own products to be used.[5] |
|---|
| Cleaner checks | Cleaners are identity-verified and pass Simply Maid's skills assessment.[1] | Police check and NDIS worker screening before hiring, plus interviews.[5] |
|---|
| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb.[9]Conditions and exclusions apply; report damage within 48 hours. | Public liability insurance held.[10]No amount published on the pages we reviewed. |
|---|
| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[11]Doesn't apply if access, water or power was missing, or the scope changed after booking. | A cleaner returns to fix the problem; if you're still unhappy, or don't want a re-do, a partial or full refund.[10]No time window found in the pages we reviewed. |
|---|
| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a fee may apply under the current terms.[1]If the cleaner can't get in after 20 minutes, the booking is cancelled and the lockout fee in the current terms applies. | Free up to 24 hours before; inside 24 hours a fee may apply.[12]Amount not stated; may be waived if the slot is refilled. |
|---|
| Same cleaner each time | On a regular plan Simply Maid aims to keep the same cleaner, and you can ask for a change.[13]A particular cleaner can't be guaranteed every visit. | Aims to send the same cleaner each time; cleaners mostly work alone.[5] |
|---|
| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[14]Visa, Mastercard or American Express. | Card only, charged when the service is completed.[12] |
|---|