| Where it operates | Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth and the Gold Coast.[1]Coverage follows each cleaner's travel area; booking shows the dates available. | House cleaning in Sydney, Melbourne, Brisbane and Perth.[2]Its group site lists a cleaning service in Adelaide, Canberra and the Gold Coast; house cleaning there wasn't confirmed. |
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| Home cleaning types | Standard clean (one-off or regular), deep clean, and end of lease or move-in clean. Separate carpet steam cleaning and routine office and commercial cleaning are also offered.[3]This guide compares house cleaning. Carpet and business cleans have their own scope, minimums and availability checks; booking a business clean is a request until a cleaner accepts. Outside window cleaning is excluded. | Regular, deep and end of lease cleaning, plus carpet, rug, upholstery, mattress, oven, BBQ and window cleaning.[2] |
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| How you get a price | A fixed price online before you book. No quote visit or call needed.[4] | An instant price and booking by postcode; a second confirmation names the provider.[5] |
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| Who chooses the cleaner | The job is offered to available cleaners near you; you can't choose a named cleaner when you book.[1]Cleaners are independent contractors who set their own availability and accept or decline work. | The group allocates your booking to a provider.[5] |
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| How the price is set | Fixed price by service, bedrooms, bathrooms and how often. A standard clean starts from $221.[4]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | Regular cleaning $45 an hour weekly or $48 fortnightly; one-off deep cleaning $60 an hour.[6]Lower with a paid membership. Prices include GST where applicable. |
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| Minimum booking | Priced per clean, not by the hour, so there's no minimum number of hours.[4] | 2 hours; a minimum callout of $115 for regular cleans.[6] |
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| Regular-visit discounts | Standard clean: 20% off weekly, 15% fortnightly, 10% monthly. Deep clean: 10% monthly.[7]The discount applies to the clean, not to extras. | The weekly rate is lower than the fortnightly rate.[6]A paid Fantastic Club membership lowers rates further. |
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| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[8] | Regular cleaning rates exclude detergents and equipment; one-off deep cleans include them.[6] |
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| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb.[9]Conditions and exclusions apply; report damage within 48 hours. | The provider and Fantastic Services Group must each hold public liability insurance of at least $10 million.[5] |
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| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[10]Doesn't apply if access, water or power was missing, or the scope changed after booking. | A promise to put things right; its Perth page describes a quality check, then a re-clean, and in some cases a refund.[2]No single published guarantee with time limits for regular cleans. |
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| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a fee may apply under the current terms.[1]If the cleaner can't get in after 20 minutes, the booking is cancelled and the lockout fee in the current terms applies. | Regular cleans: $50 to cancel or $25 to reschedule with under 48 hours' notice. One-off services: the full price with under 48 hours' notice.[5]Another clause in its terms allows free cancellation up to 24 hours before; check the current terms. |
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| Same cleaner each time | On a regular plan Simply Maid aims to keep the same cleaner, and you can ask for a change.[11]A particular cleaner can't be guaranteed every visit. | The same person isn't guaranteed for regular services.[5] |
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| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[12]Visa, Mastercard or American Express. | Paid to the group for the provider; no cash; the balance is invoiced on or after completion.[5] |
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