| Where it operates | Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth and the Gold Coast.[1]Coverage follows each cleaner's travel area; booking shows the dates available. | Franchises in every state and territory, including all seven of our cities.[2]Depends on a local franchisee; not every service is available in every area. |
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| Home cleaning types | Standard clean (one-off or regular), deep clean, and end of lease or move-in clean. Separate carpet steam cleaning and routine office and commercial cleaning are also offered.[3]This guide compares house cleaning. Carpet and business cleans have their own scope, minimums and availability checks; booking a business clean is a request until a cleaner accepts. Outside window cleaning is excluded. | Home cleaning, end of lease, oven, carpet, window, blind and pressure cleaning, NDIS cleaning and car detailing.[4] |
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| How you get a price | A fixed price online before you book. No quote visit or call needed.[5] | Call 131 546 or request a free quote online; the quote is given in writing before the work.[4] |
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| How the price is set | Fixed price by service, bedrooms, bathrooms and how often. A standard clean starts from $221.[5]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | Quoted per job. House cleaning is advertised from $149 for a three-bedroom single-storey home.[4]A basic scope: vacuuming, mopping tiled floors, dusting, bathrooms and kitchen surfaces. GST and frequency not stated; the local quote sets the price. |
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| Regular-visit discounts | Standard clean: 20% off weekly, 15% fortnightly, 10% monthly. Deep clean: 10% monthly.[6]The discount applies to the clean, not to extras. | Regular weekly, bi-weekly and monthly cleans are offered.[2]No regular-visit discount found in the pages we reviewed. |
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| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[7] | The local franchisee supplies equipment and products.[2] |
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| Cleaner checks | Cleaners are identity-verified and pass Simply Maid's skills assessment.[1] | House cleaners are described as police-checked and insured.[2]A brand-level statement; checks are carried out by each franchise. |
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| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb.[8]Conditions and exclusions apply; report damage within 48 hours. | Described as insured.[2]No amount published on the pages we reviewed. |
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| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[9]Doesn't apply if access, water or power was missing, or the scope changed after booking. | Jim's Work Guarantee: unsatisfactory work is inspected and fixed. If you disagree, an independent expert you both accept reports at Jim's cost, and you don't pay until it's resolved.[10]Applies only up to a posted limit for work by independent contractors. No reporting window stated. |
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| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a fee may apply under the current terms.[1]If the cleaner can't get in after 20 minutes, the booking is cancelled and the lockout fee in the current terms applies. | Not stated in the sources we reviewed |
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| Problems and support | Phone and email, Monday to Saturday, 9 am to 5 pm local time, plus the help centre.[11] | Call 131 546 for bookings and to raise a problem.[10] |
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| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[12]Visa, Mastercard or American Express. | A deposit may be asked for on larger or complex jobs.[2]General payment timing wasn't found in the pages we reviewed. |
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