The facts side by side, sourced and dated. More room for life.
Compare: Family Clean
Quick answer: Family Clean matches you with an independent Home Assistant for weekly or fortnightly visits: $60 an hour per person, a two-hour minimum, a one-off $370 matching fee, your own products, and you pay the worker directly. Simply Maid books independent cleaners at a fixed price by home size, one-off or regular, and the cleaner brings the products and equipment.
How the two compare on fees, what's included, payment and guarantees, from each business's own published pages, and where to read Family Clean's reviews.
Simply Maid · completed cleans
Selected examples from Simply Maid’s own records across Australia. Any customer feedback shown is selected positive feedback about that visit. Historical work and prices do not establish current availability.
Hyde Park, Adelaide
Julian M.’s clean
monthly
Completed October 2026
$537Recorded booking amount
Recorded tasks: Inside Oven Deep Clean, Inside Fridge Clean, Inside Cabinets & Drawers + 1 more
Cleaners on this visit
South Lake, Perth
Christopher C.’s clean
one time
Completed October 2026
$333Recorded booking amount
Recorded tasks: Inside Oven Deep Clean
Punchbowl, Sydney
Maryam S.’s clean
one time
Completed October 2026
$257Recorded booking amount
Showing 3 of 9 selected examples. Amounts are historical booking records; today’s quote uses your property and requirements.
Family Clean charges by the hour plus a one-off matching fee, and you pay the worker; Simply Maid charges a fixed price per clean, and you pay Simply Maid.
| Compared | Simply Maid (us)Booking platform with independent cleaners | Family CleanIntroduction agency |
|---|---|---|
| Where it operates | Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth and the Gold Coast.[1]Coverage follows each cleaner's travel area; booking shows the dates available. | Brisbane, Sydney, Melbourne, Perth, Adelaide and Canberra.[2]The Gold Coast isn't listed as a service area. |
| Home cleaning types | Standard clean (one-off or regular), deep clean, and end of lease or move-in clean. Separate carpet steam cleaning and routine office and commercial cleaning are also offered.[3]This guide compares house cleaning. Carpet and business cleans have their own scope, minimums and availability checks; booking a business clean is a request until a cleaner accepts. Outside window cleaning is excluded. | Regular weekly or fortnightly Home Assistant visits (cleaning plus laundry, tidying and similar) or Barefoot Basics (floors and bathrooms only).[4]Bond cleans aren't offered. |
| How you get a price | A fixed price online before you book. No quote visit or call needed.[5] | Book online; Family Clean hand-matches a worker, usually within a week, and the worker arranges the day and time with you.[4] |
| Who chooses the cleaner | The job is offered to available cleaners near you; you can't choose a named cleaner when you book.[1]Cleaners are independent contractors who set their own availability and accept or decline work. | Family Clean chooses the match; you can ask for a different worker.[4] |
| How the price is set | Fixed price by service, bedrooms, bathrooms and how often. A standard clean starts from $221.[5]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | $60 an hour per person for a Home Assistant; $50 an hour per person for Barefoot Basics.[6]Prices exclude GST unless the worker must charge it. |
| Minimum booking | Priced per clean, not by the hour, so there's no minimum number of hours.[5] | 2 hours ($120 Home Assistant, $100 Barefoot Basics).[6] |
| Fees you pay on top | The price you see includes GST and a Care & Cover fee (insurance and card processing). A same-day booking adds $40, which you accept first.[7]No weekend, pet or second-storey surcharge. | A one-off matching fee: $370 for a Home Assistant or $49 for Barefoot Basics.[6]Refunded if no match is found within a week; covers replacements for 6 months. |
| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[8] | You supply the equipment and products.[6] |
| Cleaner checks | Cleaners are identity-verified and pass Simply Maid's skills assessment.[1] | Police checks, public liability insurance and references are checked, and each worker is interviewed.[6] |
| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb.[9]Conditions and exclusions apply; report damage within 48 hours. | Workers hold public liability insurance.[6]Limit and insurer not published; it suggests considering household worker insurance. |
| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[10]Doesn't apply if access, water or power was missing, or the scope changed after booking. | Match Guarantee: if you're unhappy with a regular match, it finds another and the next service is free.[4]Free replacements for 6 months on regular services. |
| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a fee may apply under the current terms.[1]If the cleaner can't get in after 20 minutes, the booking is cancelled and the lockout fee in the current terms applies. | No agency cancellation fee; it asks for 48 hours' notice.[6]Workers may set their own cancellation fee. |
| Same cleaner each time | On a regular plan Simply Maid aims to keep the same cleaner, and you can ask for a change.[11]A particular cleaner can't be guaranteed every visit. | The same worker visits on an ongoing basis once matched.[6] |
| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[12]Visa, Mastercard or American Express. | You pay the worker directly on the day, by cash or bank transfer.[6] |
Budgeting for a Brisbane home? Our Brisbane cleaning price guide explains Simply Maid’s home-size and frequency options. The national house-cleaning price guide helps you compare the complete amount and selected extras against the other provider’s quote.
Family Clean hand-picks a worker for your home, usually within a week, and that person then visits on an ongoing basis.
With Simply Maid there's no matching fee: the job is offered to available cleaners near you, and on a regular plan Simply Maid aims to keep the same cleaner.
Employment, franchise, contractor and introduction models allocate selection, payment, attendance and remedies differently. These are questions for the chosen service, not claims that any model always assigns a duty to a particular party. Establish who selects the cleaner, who receives payment, who manages absence and who can authorise a remedy. A business name or platform label alone does not answer those questions.
Get the responsibility for each job in writing.
Family Clean's hourly rate goes to the worker on the day; the matching fee goes to Family Clean once.
With Simply Maid, a standard clean of a three-bedroom, two-bathroom home is $317 one-off, live from our booking calculator, including GST and the Care & Cover fee; regular plans cost 20% less weekly and 15% fortnightly. Care & Cover includes public liability insurance on every booking. An hourly rate and a fixed price aren't directly comparable, so compare a year of visits for the same home.
Compare equivalent work and arrangements before comparing prices. Unstated fees or terms remain unknown until confirmed; this diagram does not rank providers.
A headline hourly rate is only one part.
This guide isn't a review of Family Clean's service. Read recent reviews from its customers on sites it doesn't control, and look at how it answers critical ones.
When you read them, sort by newest, look for homes and services like yours, and read the replies to critical reviews. Different sites and customers produce different scores, so we don't compare star ratings between businesses. We haven't used Family Clean's service for this guide.
Family Clean can be the better fit for some households.
Simply Maid may suit you better if you want a one-off, deep or end of lease clean (Family Clean offers regular visits only, and no bond cleans), no upfront matching fee, the cleaner to bring everything, or a clean on the Gold Coast, which Family Clean doesn't list.
Method
We compare what each business publishes about how its service works, not how well any one clean was done.
A one-off fee paid at booking: $370 for a Home Assistant or $49 for Barefoot Basics. It's refunded if no match is found within the one-week matching period, isn't refundable once you're matched, and covers 6 months of replacement support on regular services.
Both, for different things. The matching fee goes to Family Clean once; the hourly rate goes directly to your Home Assistant or Cleaner on the day, by cash or bank transfer.
Family Clean offers weekly or fortnightly visits, and says bond cleans aren't offered. Simply Maid offers one-off, deep and end of lease cleans at a fixed price.
No. Family Clean says you supply the equipment and products. Simply Maid's cleaners bring products and equipment.
It lists Brisbane, Sydney, Melbourne, Perth, Adelaide and Canberra. The Gold Coast isn't listed as a service area.
Who wrote and edited this article, when its sources were checked, and what changed.
Current version
8 October 2026 — Updated by Huy Hoang.
Replaced fixed Simply Maid discounts and applicable fees with live booking values, and corrected package inclusions where relevant. Competitor figures retain their original source dates.
When you're ready
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Comparing other services? See all comparisons
The pages this guide relies on, with the date we read each one. Each fact in the tables links to its own source.
Competitor details are taken from each provider's own published pages on the dates shown. Terms and prices change, so check the provider's current terms before you book. Simply Maid publishes these guides and competes with the businesses in them.