| Where it operates | Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth and the Gold Coast.[1]Coverage follows each cleaner's travel area; booking shows the dates available. | All seven of our cities, plus other areas; availability is checked by postcode.[2] |
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| Home cleaning types | Standard clean (one-off or regular), deep clean, and end of lease or move-in clean. Separate carpet steam cleaning and routine office and commercial cleaning are also offered.[3]This guide compares house cleaning. Carpet and business cleans have their own scope, minimums and availability checks; booking a business clean is a request until a cleaner accepts. Outside window cleaning is excluded. | Regular weekly or fortnightly, once-off (including end of lease), and NDIS, aged care and DVA-funded cleaning. Residential only.[2] |
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| How you get a price | A fixed price online before you book. No quote visit or call needed.[4] | Book online with prices shown, or by phone; the agency matches a nearby cleaner and you agree the arrival time with them.[2] |
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| Who chooses the cleaner | The job is offered to available cleaners near you; you can't choose a named cleaner when you book.[1]Cleaners are independent contractors who set their own availability and accept or decline work. | The agency matches a cleaner; you can ask for a replacement.[2] |
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| How the price is set | Fixed price by service, bedrooms, bathrooms and how often. A standard clean starts from $221.[4]Includes GST and the Care & Cover fee. The same in every city. Live from the booking calculator. | Regular cleans: its FAQ says $99 for the first 2 hours, then $38 an hour per cleaner; other pages show from $82 for 2 hours, varying by suburb.[2]GST not stated. Once-off prices also differ between its pages. Its cleaner terms define a placement fee owed by the client; whether published prices include it isn't stated. |
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| Minimum booking | Priced per clean, not by the hour, so there's no minimum number of hours.[4] | 2 hours for regular cleans; 3 hours for once-off cleans.[5] |
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| Equipment and products | The cleaner brings products and equipment, including a vacuum and mop.[6] | Regular cleans use your products and equipment; once-off and end of lease cleaners bring their own.[2]The cleaner can bring equipment to a regular clean for a small extra charge. |
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| Cleaner checks | Cleaners are identity-verified and pass Simply Maid's skills assessment.[1] | Five steps: phone and face-to-face interviews, identity check, national police check and work history check.[2] |
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| Insurance | Care & Cover on every booking includes up to $10 million public liability insurance through Chubb.[7]Conditions and exclusions apply; report damage within 48 hours. | Registered cleaners are covered by $20 million public liability and personal accident insurance.[2]Insurer and excess not published. |
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| If something is missed | Report a missed task within 48 hours and eligible concerns get a free re-clean of those areas within seven business days. If you're still unhappy, a review and a fair credit or refund.[8]Doesn't apply if access, water or power was missing, or the scope changed after booking. | If a clean isn't up to standard, the agency works with you and the cleaner to fix it or arranges a different cleaner.[2]No time window published; bond return isn't guaranteed. |
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| Cancelling or rescheduling | Free with at least 24 hours' notice. Inside 24 hours, a fee may apply under the current terms.[1]If the cleaner can't get in after 20 minutes, the booking is cancelled and the lockout fee in the current terms applies. | No cancellation fee and no lock-in contract; it asks for at least 72 hours' notice.[2] |
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| Problems and support | Phone and email, Monday to Saturday, 9 am to 5 pm local time, plus the help centre.[9] | Phone Monday to Friday, 8:30 am to 5 pm AEST, a contact form and a client login.[2] |
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| Same cleaner each time | On a regular plan Simply Maid aims to keep the same cleaner, and you can ask for a change.[10]A particular cleaner can't be guaranteed every visit. | One assigned cleaner for regular cleans, with a fill-in when available if they're away.[2] |
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| When you pay | A card hold about 48 hours before the clean; the charge is taken after it.[11]Visa, Mastercard or American Express. | You pay the cleaner directly at the end of each clean, by card, bank transfer or cash.[2] |
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